SectorsHealthcare
Healthcare
Healthcare teams handle a high volume of routine, time-sensitive contact: scheduling, intake questions, and after-hours triage. A Pyak flow can answer these over chat, an API integration, or an inbound phone line, backed by whatever records and policies your organization already has.
Where it fits
- Scheduling and intake questions are repetitive and well-defined, which is the kind of interaction a flow handles consistently over chat, API, or an inbound call.
- Policies, intake forms, and FAQs can ground an agent's answers through a RAG database, so responses stay tied to your own documentation rather than general knowledge.
- Appointment or patient records can live in a typed Table database that a flow reads and writes directly, with the same data available to a phone-triggered flow and a chat-triggered one.
What this looks like
- A SIP gateway node so patients can call a published agent directly; each turn re-enters the same flow, so a phone conversation shares session state with a chat conversation on the same agent.
- A guardrail node carrying whatever intake or triage policy your team writes as a prompt, since the platform doesn't ship a built-in medical or PII compliance layer.
- A DATABASE node against a Table database of appointment slots or records, so the agent checks and updates real data instead of guessing.