SectorsRetail & E-commerce
Retail & E-commerce
Order status, returns, and product questions make up most retail support volume, and they map directly onto RAG-grounded answers and structured database lookups instead of a person reading from a system of record.
Where it fits
- Order status and return-policy questions are grounded Q&A that a RAG database or a Table database lookup answers directly.
- A Table database gives support and ops a real spreadsheet-style grid on top of the same data a flow reads and writes, so a person and an agent work from one place.
- Plugin actions can call your existing storefront or fulfillment APIs, so a flow's returns logic can trigger a real shipping label instead of just describing the steps.
What this looks like
- A DATABASE node against a Table database of orders, so a chat or API-triggered flow can look up an order and check it against your return policy.
- A PLUGIN_ACTION node calling a plugin you write against your storefront platform's API, for anything the built-in node types don't cover.
- The same flow answers a chat widget and an API integration, so a support tool and a storefront chatbot can share one agent.