SectorsTravel & Hospitality
Travel & Hospitality
Reservation questions, itinerary changes, and in-stay guest requests are frequent, repetitive, and often arrive outside a front desk's hours, which fits the same chat, API, and inbound-call pattern as the platform's other use cases.
Where it fits
- Booking and policy questions are grounded Q&A that a RAG database answers directly from your own cancellation, amenity, or itinerary policies.
- Guest requests during a stay are routine and frequent enough that an inbound SIP-triggered flow can log and categorize them without staff picking up first.
- A Table database holds reservations or guest requests directly, with a real spreadsheet-style grid so staff can review the same records a flow writes to.
What this looks like
- A DATABASE node against a Table database of reservations, so a chat or API-triggered flow can look up a booking and check it against your policies.
- A SIP gateway node so guests can call in with a request; the flow can categorize it and log it, but dispatching housekeeping or maintenance depends on a plugin action wired to whatever system you already use.
- A PLUGIN_ACTION node calling your property management or booking system's API directly, for anything the built-in node types don't cover.